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FAQs

Your questions, answered. Maybe.

  • Hey, what's the difference between open collections, limited editions, fine art prints, and glimpses?
    Good question! Open collections are prints that can be produced in unlimited numbers. They are printed on high quality Fuji photo paper by means of traditional photo processing (C-printing). Open collection prints are the perfect fit if you are looking for affordable wall art that suffices higher quality standards than typical photo posters, which are printed on poster paper with weaker color reproduction. Limited editions are restricted to a certain number of copies (100 and 50, corresponding to two formats), which makes them collectible and increases their value. They are printed on distinguished Hahnemühle fine art paper (Bamboo) by applying state-of-the-art inkjet technology (Glicée) to meet highest archival standards, and ship with a certificate of authenticity. Once a limited edition is sold out, it will never be printed in the same format again. Limited editions are the right choice if you want to own an original collector’s item. Fine art prints are limited to small-numbered editions (20, 10, and 5, corresponding to three formats), which makes them highly collectible and increases their value significantly. They are printed on distinguished Hahnemühle fine art paper (Photorag) by applying state-of-the-art inkjet technology (Glicée) to meet highest archival standards, and ship with a certificate of authenticity. Once a fine art edition is sold out, it will never be produced in the same format again. Fine art prints are the ideal option if you are looking for exclusive photo artwork, limited to a handful of pieces worldwide. Glimpses are a novel artform that combines photography and writing in a never-done-before way. Every print consists of one image with one dedicated text. Glimpses are printed in two versions: an open edition with unlimited copies, and a single edition that is a one-off original. Glimpses have the same print specifications as fine art editions. The open edition is for you if you’re looking for photography artwork that is something else. If, on top of that, you want a singular piece that is fully unique and only printed once, the single edition has your name on it (and mine, given that it is hand-signed).
  • Say, what's included in the certificate of authenticity?
    - Artist name - Artwork title - Edition number - Size - Paper type - Date - Signature
  • Is what I see what I will get? Do prints look exactly like on my screen?
    Since all screens are calibrated differently, the color reproduction of your screen might deviate slightly from the actual print. Also, keep in mind that screens emit light, while prints reflect it. The brighter your screen adjustments, the darker the print might look in comparison. In the same vein, your print might look brighter or darker depending on the lighting in your space. That being said, all images are vetted to be suited for correct print reproduction. That is, the way your print looks, is the way it should look to be in line with Miles Astray's artistic vision. If a print is not to your complete satisfaction for whatever reason, you may return it in accordance with the return policy.
  • I'd like something a little different – how do customized orders work?
    Just say the word! All open collection prints that you find in the shop can be printed in additional formats, sizes, and styles. Moreover, most images throughout this website are available for printing and digital licensing. Please note that customized orders can currently only be paid via PayPal.
  • I'm big on sustainability. Are you?
    Yes! BIG! MilesAstray prints are end to end carbon-neutral – from production to shipping. All orders are shipped in sustainable packaging. Frames are made from FSC-certified wood.
  • Well, well. How do you achieve end to end carbon neutrality?
    By working with trusted partners, avoiding or reducing emissions wherever possible, and offsetting unavoidable emissions.
  • But are your sustainability claims just greenwashing?
    No. MilesAstray carbon-neutrality is not a marketing trick. It is the right thing to do.
  • What is the shop's currency?
    The shop's base currency is Euros (EUR). Price conversions to your local currency will be displayed automatically.
  • I'm sold. How can I pay?
    Credit cards, debit cards, PayPal, Apple Pay, you name it. Additional local options might be available depending on your country of residence.
  • Are tax and other charges included in the displayed price?
    You bet! What you see is what you pay, no surprises at the checkout.
  • Do you ship here?
    If you're based somewhere on planet Earth, then probably yes. Find out more on the shipping page.
  • Got any free shipping?
    You like my art? I like you. Let me meet you halfway with the shipping! Shipping to the UK and EU on all unframed prints is FREE. Shipping to the US and Canada on unframed print orders over 49 € is FREE.
  • Can't wait! How long will delivery take?
    Not long. How not long exactly depends on what you order and where you are. You can find the details here.
  • Who do you ship with and can I track my package?
    Within the UK and EU orders are shipped with Royal Mail. All other destinations are served by DHL. A tracking number is provided for every order.
  • Ehm... will I have to pay customs fees?
    MilesAstray prints ship from the UK and the EU. Residents within these geographic regions benefit from customs-free delivery. If you reside outside the UK and EU, fine art prints might be subject to customs charges. While original artworks are exempt in many countries, MilesAstray cannot advise you on any import-related fees that might be applicable at the point of entry, such as custom duties or taxes. Your local import office will be able to help you with any questions.
  • Something is wrong with my print. What now?
    We'll sort it out in no time! Please have a look at the MilesAstray return policy for more information.
  • I changed my mind. Can I return this?
    Sure! To find out how, take a look at the MilesAstray return policy.

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